Your service desk runs on email and a shared spreadsheet.
Tickets with structure.
Requests logged, assigned, tracked and closed, with history on every ticket.
ITSM software: Service management without the enterprise weight.
TeckNow set out to give IT teams the structure of ServiceNow without the cost and complexity. We built it: tickets, service requests, resolution tracking and dashboards, with the OpenAI API in its stack. TeckNow is still a client.
What outsiders miss about ITSM
Most IT teams need the discipline of the big platforms, not their weight.
Tickets, service requests, SLAs and a knowledge base are the core. Enterprise platforms add years of configuration on top, which smaller IT teams pay for and never use.
TeckNow’s founder pointed at ServiceNow and asked for something structured enough to take process seriously and simple enough to run without a consultant.
You’re probably here because…
The problems businesses in this industry bring to us most.
Enterprise ITSM is too expensive and too complex for your team.
The parts you need.
The core of service management without the configuration projects.
You can’t see whether SLAs are being met.
Dashboards and SLA tracking.
Response and resolution times tracked and shown live.
Agents answer the same questions again and again.
AI-assisted help.
Suggested answers and routing using the OpenAI API, with a person approving.
What we build
Service management for IT and operations teams.
Ticketing and requests
Incidents and service requests logged, assigned and tracked to resolution.
TeckNow.
Service catalogue
What users can request, with the right approvals.
SLA tracking
Response and resolution targets tracked live.
Knowledge base
Answers users can find before they raise a ticket.
AI assistance
Suggested replies and routing, approved by an agent.
Service management software we built
Numbers are as reported by the clients. We say plainly which ones we still work with.
TeckNow
An IT service platform in the spirit of ServiceNow: tickets, resolution tracking and service requests for IT teams. TeckNow came to us directly rather than through Fiverr.
- Monthly
- ongoing development
- Angular
- Node.js
i-mve
An all-in-one platform for UK removals and storage companies: enquiries, quotes, jobs, staff, invoices, storage and accounting in one place. It started as one removals firm’s system and is now sold on subscription.
- 523
- companies subscribed
- 3,158
- users
- 2022
- client since
- Node.js
- Angular
- AWS
How a build runs
The same steps on every project. You approve designs before we write code.
- Day 1
A 30-minute call
Bring the problem and how you handle it today. We ask questions and tell you honestly what we would build first. We won’t pitch at you.
- Next
Written proposal and fixed quote
What is in scope, what goes on the backlog, the stack we’d use and why, the timeline and one price.
- Week 1
Onboarding
A kick-off meeting, a shared Slack channel and access to the repository. Rehan is your day-to-day contact.
- Design
Designs you approve
We design the main screens and journeys first. Nothing gets coded until you have signed the designs off.
- Build
Architecture first, then code
We agree the architecture before writing code, then build with updates twice a week on Slack. Any new request is logged as extra hours and reported weekly.
- Launch
Live, handed over, supported
Deployed to production with your Git repositories and documentation handed over. Bug fixes are free for the first two months.
What it costs
It depends on scope, so we do not publish a price list. Every project is a fixed quote, in writing, after a 30-minute call.
A focused first buildFixed quoteA tightly scoped build with one core workflow, quoted after a 30-minute call.
A full projectFixed quoteSeveral user roles, integrations and reporting, scoped in writing before work starts.
MaintenanceMonthly planBug fixes, updates and monitoring once the free period ends. Scoped to your software on the call.
Included as standard
- UI/UX design, approved before any code
- Two-factor login and OWASP Top 10 security practices
- Deployment to production
- Git repositories and written documentation
- Two months of free bug fixes after launch
Not included
- Payment gateways and other premium integrations, quoted separately
- Graphic design, video and animation
- Features added mid-build, logged as extra hours
After the free two months, monthly maintenance is available. New features are quoted as you need them, or you can add a dedicated engineer. Book a call and we will price both.
Are we the right team for you?
We’re a good fit if
- You run an IT or service team that has outgrown email
- Enterprise ITSM feels too heavy or too expensive
- You want to own the system and its data
- You may want to sell it to other teams, as TeckNow does
We’re probably not if
- Requests for new features get reported as bugs so they don’t count as scope
- You mainly need graphic design, video or animation
- You want the lowest price above all else, rather than software that lasts
CLIENT RESULTS
358 reviews. 5.0 average.
Platform-level reviews of the agency — not cherry-picked project comments.
What I love about Team7 is that they always say: No worries, we can find a solution. This is the mindset of builders, creators, people who do not have fear, the partner you need if you want to excel.
Working with Mo and his team over the past year has been nothing short of exceptional. I was admittedly sceptical about investing such a large amount, but results exceeded every expectation.
Their responsiveness and willingness to take on our challenging task were impressive.
They are amazing and consistently exceed expectations. They go above and beyond what is asked of them and their communication is top notch, so much so that we joke that they never sleep. The best of the best.
Common questions
Straight answers on experience, cost and how we work.
Ask us something elseIs TeckNow still a client?
Yes. We develop TeckNow every month. It is also the one client that came to us directly rather than through Fiverr.
How much does ITSM software cost?
We give you a fixed quote after a 30-minute call, once we have seen what you need.
What happens after launch?
Bug fixes are free for two months. After that, monthly maintenance is available. New features are quoted as you need them, or you can add a dedicated engineer. We price both on a call.
Who owns the code?
You do. At handover you get the Git repositories and written documentation. There is nothing tying the software back to us, so you can take it to an in-house team whenever you like.
Who will I talk to, and how often?
Rehan, one of our two founders, is your day-to-day contact. You get updates on Slack twice a week and can see the code in your repository at any time. We split working hours between us to cover US, UK and Australian time zones, and we usually reply within an hour, sometimes the next morning.
Related pages
START YOUR PROJECT Service desk outgrown email?
Service desk outgrown email?
Show us how requests flow today.
A 30-minute call. We’ll tell you what a lighter service management system would look like.
⭐ 5.0 · 358 reviewsFiverr Vetted Pro8 years · 600+ projects