Something breaks and there is nobody to call.
A team that already knows your system.
Because we look after it every month, we are not starting from scratch when something goes wrong. We cover US, UK and Australian time zones between us.
Software maintenance and support
Keep live software healthy for $700 a month.
Software needs looking after once it is live: bugs, security patches, framework updates and the odd urgent fix at an awkward hour. We do that on a simple monthly plan, for software we built and software we didn’t.
You’re probably here because…
Why clients move to a maintenance plan.
The frameworks and packages are years out of date.
Regular updates.
We keep dependencies and frameworks current, so you are not facing a painful upgrade or an unpatched security hole later.
Small changes pile up because each one needs a quote.
Small fixes included.
Bug fixes and routine updates are covered by the monthly fee. Bigger features are quoted separately.
The team that built it has moved on.
We maintain code we didn’t write.
We start by reading the code and setting up access and monitoring, then take over from there.
What maintenance covers
The routine work that keeps software running.
Bug fixes
Problems reported by you or your users, investigated and fixed.
How we look after i-mve, Sharewear and COMPASS.
Security patches
Known vulnerabilities in your packages patched as fixes are released.
Dependency updates
Frameworks and libraries kept current so upgrades never pile up.
Monitoring and backups
Know when something goes down, and have a backup to restore from.
Urgent fixes
When something breaks at 2am your time, someone on our side covers that time zone.
Software we look after every month
Clients who still work with us on a monthly basis.
i-mve
An all-in-one platform for UK removals and storage companies: enquiries, quotes, jobs, staff, invoices, storage and accounting in one place. It started as one removals firm’s system and is now sold on subscription.
- 523
- companies subscribed
- 3,158
- users
- 2022
- client since
- Node.js
- Angular
- AWS
Smart parking automation
Car parks that run without staff: ANPR cameras read the plate, the gate opens, and the driver pays through Windcave or Stripe. We built the software and still maintain it.
- ~25,000
- vehicle transactions a month
- 17
- sites in Australia
- ANPR cameras
- Windcave
- Stripe
Sharewear
Bands, watches and rings with NFC tags that let a stranger reach family or services if the wearer is lost or hurt. We built the platform behind them from scratch.
- ~45,000
- bands sold
- ~15,000
- subscribers
- NestJS
- AWS
COMPASS for Autism
A platform for a PhD-led autism programme. Trainers, consultants, teachers and parents follow each child’s plan through surveys, consultations and coaching over a year.
- 4
- roles sharing one record
- Angular
- NestJS
- AWS
How a maintenance plan starts
A short handover, then a steady monthly rhythm.
- Day 1
A 30-minute call
Tell us what the system does, where it runs and what worries you.
- Week 1
Access and review
Repository, hosting and error logs. We read the code and note anything urgent.
- Week 2
Monitoring set up
Alerts and backups in place, so problems are caught before users report them.
- Monthly
Fixes and updates
Bugs fixed, packages updated and security patches applied.
- When needed
Urgent support
Report a problem on Slack or WhatsApp and we pick it up in your time zone.
- Anytime
New features quoted
Bigger changes quoted separately, or move to a dedicated engineer if there is a lot to do.
What maintenance costs
One monthly fee. New features quoted separately.
After our buildsFreeTwo months of free bug fixes after every launch.
Maintenance$700/monthBug fixes, updates and monitoring once the free period ends.
Dedicated engineer$2,500/monthA full-time engineer working on your product.
Included as standard
- Bug fixes
- Security patches and dependency updates
- Monitoring and backups
- Urgent fixes across US, UK and AU time zones
Not included
- New features, quoted separately
- Hosting and third-party service fees
If there is more development than maintenance, a dedicated engineer from $2,500 a month is usually better value.
Is a maintenance plan right for you?
We’re a good fit if
- Your software is live and people rely on it
- You don’t have developers of your own
- You can give us access to the code and hosting
- You want a predictable monthly cost
We’re probably not if
- You need a lot of new features every month (a dedicated engineer suits better)
- Requests for new features get reported as bugs so they don’t count as scope
CLIENT RESULTS
358 reviews. 5.0 average.
Platform-level reviews of the agency — not cherry-picked project comments.
What I love about Team7 is that they always say: No worries, we can find a solution. This is the mindset of builders, creators, people who do not have fear, the partner you need if you want to excel.
Working with Mo and his team over the past year has been nothing short of exceptional. I was admittedly sceptical about investing such a large amount, but results exceeded every expectation.
Their responsiveness and willingness to take on our challenging task were impressive.
They are amazing and consistently exceed expectations. They go above and beyond what is asked of them and their communication is top notch, so much so that we joke that they never sleep. The best of the best.
Common questions
Straight answers on cost and cover.
Ask us something elseHow much does maintenance cost?
Maintenance is $700 a month. Software we build gets two months of free bug fixes after launch first. New features are quoted separately.
Can you maintain software you didn’t build?
Yes. We start by reading the code and setting up access and monitoring. If we find something urgent during that review, we tell you before taking it on.
What happens if something breaks at night?
Nabeel and Rehan split working hours to cover US, UK and Australian time zones, so someone is available in yours.
How fast do you respond?
Usually within an hour, sometimes the next morning. We won’t promise an SLA we can’t prove.
Who will I talk to, and how often?
Rehan, one of our two founders, is your day-to-day contact. You get updates on Slack twice a week and can see the code in your repository at any time. We split working hours between us to cover US, UK and Australian time zones, and we usually reply within an hour, sometimes the next morning.
Related services
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⭐ 5.0 · 358 reviewsFiverr Vetted Pro8 years · 600+ projects