Software maintenance and support
so the platform you depend on stays healthy
Your software launched. Now the libraries need patching, the framework needs upgrading, the hosting needs watching, and the original developer is busy with something else. We look after live applications on a fixed monthly retainer: bug fixes, security updates, monitoring, backups, and incident response, from a named team that knows your codebase. Including code we did not write.
Every build we deliver includes 30 days of post-launch support. After that, a fixed monthly retainer. Start here →
Why clients come to us for maintenance
Usually it is not a crisis yet. It is the feeling that one is coming.
The developer who built it has moved on, and nobody else understands the code.
We onboard the system properly. A fixed-price review reads the code and the infrastructure, fixes anything urgent, and documents how it all works, so knowledge stops living in one person's head.
Small bugs sit in a backlog for weeks because there is no one whose job it is to fix them.
The retainer makes it someone's job. A named team, a clear way to report issues, agreed priorities, and a monthly summary of what was fixed.
The framework is several versions behind and everyone is afraid to upgrade it.
We upgrade in small, tested steps. Dependencies and runtimes kept current month by month, so upgrades never pile up into a risky rewrite.
You have no idea whether you would even know if the application went down tonight.
We set up monitoring and watch it. Uptime checks, error tracking, and alerts that reach our team, plus backups we actually test by restoring them.
Everything it takes to keep live software healthy
Maintenance is not waiting for things to break. It is the routine work that stops them breaking.
Bug Fixes
Issues reported by you or caught by monitoring, triaged by severity, fixed, tested, and released. Production-breaking issues jump the queue.
Security Patching
Dependencies scanned and patched as vulnerabilities are published, secrets and access reviewed, and certificates renewed before they expire rather than after.
Upgrades & Updates
Frameworks, libraries, and runtimes kept on supported versions in small, tested steps, plus fixes when a third-party API or payment provider changes under you.
Monitoring & Incident Response
Uptime and error monitoring with alerts routed to our team, and a clear response process when something goes wrong, with coverage across US, UK, and Australian hours.
Hosting & Backups
Servers and cloud resources kept patched and sized correctly, backups on a schedule, and restores tested so you know recovery actually works.
Documentation & Reporting
A monthly summary of what was fixed, patched, and upgraded, and what is coming up, plus documentation kept current so the system never depends on one person again.
When a maintenance retainer is the right move
Good fit
- A live web application, SaaS platform, or business system your revenue depends on
- The original developer or agency is gone or no longer responsive
- No in-house engineer, or one who should be building, not patching
- Dependencies, frameworks, or hosting that have not been touched in a while
- You want a predictable monthly cost instead of emergency invoices
Probably not this
- Office IT or helpdesk for staff laptops and email: we are not a managed IT provider
- The project never finished or is failing badly: see software project rescue
- You need a steady stream of new features: see dedicated development team
- The system is so outdated it needs rebuilding: see legacy modernization
A short onboarding, then a fixed monthly fee
You know what is covered, and what it costs, before the first month starts.
Onboarding Review
Fixed-price · for systems we did not build
A senior engineer gets to know the system before we promise to look after it. Skipped for software we built, which moves straight onto the retainer after its 30-day post-launch support window.
- Codebase, infrastructure, and deployment review
- Access, credentials, and accounts moved into your name
- Urgent fixes and security issues handled first
- Monitoring and backups set up where missing
- System documented so no knowledge sits with one person
Monthly Retainer
Fixed monthly fee
Sized to your system and the response times you need, agreed up front and reported on every month.
- Bug fixes and production issue response
- Security patching and dependency upgrades
- Monitoring, alerting, and incident handling
- Hosting upkeep and tested backups
- Monthly report and up-to-date documentation
Need new features as well as upkeep? Those are quoted as fixed-price projects, or handled by a dedicated development team. If the infrastructure itself needs reworking first, start with cloud and DevOps services.
Nobody looking after your software right now?
30 minutes to understand the system. Then a clear proposal for what a retainer covers and costs.
Maintenance is not a side line for us. We built and still maintain i-mve, the CRM and storage platform that 510 UK removals companies run their daily operations on, including its Xero, QuickBooks, and Sage integrations. We also run our own SaaS products in production, so we carry the same pager our clients do. We have delivered 600+ projects since 2017 and hold a 5.0 rating across 353 verified reviews as a Fiverr Vetted Pro agency. Clients own all code, accounts, and documentation, with zero vendor lock-in.
Common questions
Straight answers on scope, inherited code, out-of-hours issues, pricing, and ownership.
What do your software maintenance and support services include?
A fixed monthly retainer that keeps a live application healthy: bug fixes, security patches, framework and dependency updates, monitoring and alerting, backups, hosting upkeep, and incident response when something breaks. You get a named team that knows your codebase, a clear way to report issues, and a monthly summary of what was done. New features are scoped and priced separately, so the retainer never quietly turns into an open-ended development bill.
Can you maintain software you did not build?
Yes. A lot of our maintenance clients come to us after the original developer or agency has moved on. We start with a fixed-price onboarding review: a senior engineer reads the code, the infrastructure, and the deployment setup, fixes anything urgent, and documents how the system works. After that the system goes onto the monthly retainer like any other. If the review finds the system is in a worse state than expected, we tell you before you commit to anything ongoing.
What is the difference between maintenance and new development?
Maintenance keeps what you already have working, secure, and up to date: fixing bugs, patching vulnerabilities, upgrading dependencies, and keeping the infrastructure healthy. New development adds capability: new features, new integrations, new screens. The retainer covers the first. The second is quoted as a fixed-price piece of work or handled by a dedicated development team, so you always know which budget a request is coming from.
What happens when something breaks outside business hours?
Our team splits coverage across time zones, so there is someone on our side during your working day in the US, UK, and Australia. Production incidents are prioritised over everything else in the retainer. Monitoring and alerting are part of the setup, so in most cases we see the problem before your customers report it.
Why do we need maintenance if the software is working?
Because software that is not being maintained is slowly breaking. Frameworks and libraries publish security fixes constantly, cloud providers retire old runtimes, third-party APIs change, browsers change, and certificates expire. Each is small on its own. Left for a year or two, they compound into an upgrade project, a security incident, or an outage at the worst possible time. A retainer turns that into small, predictable monthly work.
Is post-launch support included when you build the software?
Yes. Every project we build includes a 30-day post-launch support window covering bug fixes and production issues at no additional cost. After those 30 days, clients who want the same team to keep looking after the system move onto a monthly maintenance retainer.
How is the retainer priced?
A fixed monthly fee based on the size and complexity of the system, the hosting setup, and the response times you need. We agree what is covered before it starts and you can see the work done each month. Pricing is quoted after a short scoping call rather than published, because a brochure site and a platform processing payments for hundreds of companies are not the same job.
Who owns the code and infrastructure while you maintain it?
You do, completely. Source code, repositories, cloud accounts, credentials, and documentation stay in your name. If you ever move the system to another team or bring it in-house, everything they need is already documented and in your hands.
353 reviews. 5.0 average.
Platform-level reviews of the agency — not cherry-picked project comments.
What I love about Team7 is that they always say: No worries, we can find a solution. This is the mindset of builders, creators, people who do not have fear, the partner you need if you want to excel.
Working with Mo and his team over the past year has been nothing short of exceptional. I was admittedly sceptical about investing such a large amount, but results exceeded every expectation.
Their responsiveness and willingness to take on our challenging task were impressive.
They are amazing and consistently exceed expectations. They go above and beyond what is asked of them and their communication is top notch, so much so that we joke that they never sleep. The best of the best.
Want someone reliable looking after your software?
Let's talk.
30 minutes. No slides. We learn how your system is built and hosted, and tell you honestly what a retainer would cover and cost.